Returns
If you change your mind, you can return your items within 14 days of receiving them. Alternatively, if you let us know within 14 days of receiving your order that you intend to return all items or only partly, you will have another 14 days to return the items concerned. A return form and return instructions are enclosed with your order.
Return your items as follows:
1. Register return
Returning items can be done quickly and easily with your Wolky&Me account. To do this, go to ‘my account’ and then click on ‘return items’. Once you have registered for your return and you are returning your package from a country that offers free returns (England, Wales, Scotland), within one working day, you will receive an e-mail from our customer service containing your UPS return label. Use this label to return your package.
Don’t have an account yet? You can create an account here (even if you have already placed your order!). You can always find and track the latest status of your return in your account.
Prefer not to create an account? Click the ‘Register return’ button further down this page. Fill in the form that opens and click ‘Register return’. This will tell us to expect your return so that we can process it promptly. Once you have registered your return, we will check if you want to return your package from a country we offer free returns from (England, Wales, Scotland). If so, you will need to wait till our customer service has sent you an e-mail a containing your UPS label. This will take up to 2 working days. If not, you can send back your package and have to pay postage.
2. Return packaging
Place your shoes in the original shoebox and pack the shoebox in the shipping box in which you received your order, or in another shipping box. Seal the package properly so that nothing can fall out during shipping.
3. return shipping costs
Customers from England, Wales and Scotland can return shoes free of charge via UPS.
Unfortunately, the free return procedure does not apply for returns from Northern Ireland and the islands, such as Shetland Island, Jersey and Guernsey.
Unfortunately, we cannot offer free returns outside of the UK. If you wish to return your order (or part of it) from outside the UK, then you will need to pay postage.
4. refunds
Once we have received your return, we will refund you the purchase price within 14 days.
returning your package in another way
If you wish to return your package in another way, you will need to pay for postage yourself. Please send your return package with sufficient postage to:
Ulenpasweg 5-3, 7041 GB te ´s-Heerenberg, the Netherlands.
Please note: Enclose a note in your box stating your name and address, e-mail address and order number so that we know who the package is from.
right of withdrawal
You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form for this, but you are not obliged to do so.
You can also electronically complete and send the model withdrawal form or another clearly formulated statement via the option in your login. If you make use of this option, we will immediately send you a confirmation of receipt of your revocation on a durable data carrier (for example by e-mail). To comply with the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case no later than 5 days after we have been informed of your decision to withdraw from the agreement, from us. We will refund you with the same payment method with which you made the original transaction unless you have expressly agreed otherwise; in any case, no fees will be charged for a refund.
We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if the goods are returned before the period of 14 days has expired
We will bear the costs of returning the goods if you have informed us of your decision to withdraw from the agreement or have returned by means of an unambiguous statement (e.g. in writing by post or e-mail). registered via the login on our website.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
You can use the form below to revoke the agreement or you can use the European model revocation form to notify us that you are canceling the purchase. However, the use of this form is not mandatory.
Model form for right of withdrawal
(this form should only be completed and returned if you want to withdraw from the contract)
To:
Wolky.nl
Voorveste 15 BC
3992 DC Houten
or:
I/we* herewith inform you that, in respect of our contract regarding the sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]* The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.
– Ordered on*/received on* [date of ordering services or receiving goods]
– [Consumer(s)’ name]
– [Consumer(s)’ address]
– [Consumer(s)’ signature] (only if this form is submitted on paper)
*Delete or provide supplementary information, as applicable.
Frequently asked questions about returning your order
If you do not want to keep the shoes – for whatever reason – you can always return the shoes. You do this by following the steps that are explained on the form that you received with your order. If you qualify for a free return, you will receive an UPS label from our customer service within one working day. Unfortunately, we can’t offer free returns to people living on the islands or outside of the UK.
You may return your purchase without stating reasons within 14 days of receipt. You may also first – within 14 days – inform us that you are going to return (part of) your order. After registration you have 14 days to actually return the products.
For free returns, we ask you to use the label that you receive from us. Do you want to return your package in a different way? This is allowed; the shipping costs are then for your own account.
Note: put a note in the box with your name, email address, order number and address details. This way we know who the package comes from. All returns are handled within 4 days of receipt. In the event of a return, we will refund you as soon as possible, at the latest within 5 days after registering the return.
You may return your purchase without giving reasons within 14 days of receipt. You may also first inform us within 14 days that you are going to return (part of) your order. After registration, you have 14 days to actually return the products.
For free returns, we ask that you use the label provided by us. If you wish to return your package in a different way, this is allowed, but the shipping costs will be at your own expense.
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